ITSM - IT Services Mgmt

The ]project-open[ IT Services Management module provides specialized functionality for operating an IT infrastructure according a number of best practices including ITIL, COBIT and PRINCE2.

]po['s predefined functionality accelerates the implementation of these best practices, and its low price and quick ROI makes it accessible even for medium sized IT departments and consulting companies.

po_itsm_reference_model

Features

Open-source, 100% Web-based solution on all major browsers.
Enterprise-grade architecture with role-based permission management and Internet-grade security and scalable up to20.000 “active” users.
User management with [package_auth_ldap_adldapsearchActive_Directory_LDAP_Integration].
Easy setup supported by setup wizard.
[Customizable fields] and drop-down values for all [major objects].
[Email notifications] for all major events.
Integrated reporting engine with CSV export and [indicators] for high-level reporting.
Powerful Workflow engine based on Petri-Nets.
Language, skin, menus and portlet layout configurable per user.

Processes

The ITSM module combines and integrates all important processes necessary to run IT operations:

Timesheet Management
[Tracking Bugs]
Incident Management
Project Management
Project Portfolio Management
Provider Management
Collaboration & Knowledge Management with Intranet, Wiki, Blogs etc.
Project Controlling / Project Invoicing
[Performance/SLA monitoring]
License Database
Configuration database

Integration With External Applications

In order to act as an organization's backend, ]po[ needs to be able to import data from external data sources and to provide its data to external applications via Web-services and other access protocols. The diagram below depicts some of the available integration links.

po_itsm_integration_links

These integration links are in various states of development.The figure at the right explains the various states of development.

References

Generic

Introduction to Open-Source
ITSM Solution Overview
Contact us - do you need a guided tour or additional information? Please feel free to contact us.

Related Software

Nagios - open-source systems monitoring solution integrated with ]po[.
OCS Inventory NG - open-source inventory management system integrated with ]po[.
GanttProject - open-source project scheduling application integrated with ]po[
OpenProj - open-source project scheduling application integrated with ]po[

Related Modules

Service Management

Related Software Packages

Related Object Types

References to this Page: en:list_modules, en:package_intranet_nagios, en:package_intranet_confdb, en:package_intranet_cvs_integration, en:faq_bug_tracker, en:package_intranet_bug_tracker, en:package_intranet_release_mgmt, en:process_itsm_release_management, en:list_plsql_helpdesk_itsm, en:integration_nagios Categories: Modules (Contents), Evaluators (User Profiles), ]po[ Beginners (User Profiles), ]po[ Users (User Profiles), ]po[ Application Admins (User Profiles), ]po[ Developers (User Profiles)

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