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]po[ Helpdesk & ITSM Tables

The tables below implement a generic helpdesk and extensions for IT services managemen (ITSM).

 

­

Table

Cols

Rows

Description

[feature_request_wf_cases]

1

5

[WF Cases] of the "Feature Request" ticket workflow.

[im_conf_item_project_rels]

2

1

Relationship between projects and configuration items.

[im_conf_items]

34

47

Configuration items (or: inventory items) represent physical hardware, hardware components and software components of relevance for the operations of an IT organization.

[im_release_items]

3

2

[Release item] object represent a relationship between a "release project" (project of type "Release Project") and a number of other project, timesheet tasks and tickets, representing the release items to be included in the release project.

[im_ticket_ticket_rels]

2

0

A relationship between tickets, indicating that one ticket has been created based on the other ticket. This is used to model Problem Tickets being created based on Incident Tickets.

[im_tickets]

30

20

Tickets are a sub-type of projects, representing tasks in a helpdesk.

[ticket_generic_wf_cases]

1

2

[WF Cases] of the "Generic Ticket" ticket workflow.


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