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SM - Service Management

General service management for ]project-open[.

Benefits

ToDo

 

What does it do?

ToDo

Maintains a list of tickets and allows operations on these tickets. The tickets are integrated with information from a variety of other packages.

  • Create tickets
  • Capture a variety of information per ticket
  • Classify tickets into a hierarchy
  • Associate tickets with people and inventory
  • Assign classified tickets to groups of people ("queues")
  • Monitor the progress of tickets via reports and workflows
  • Escalate tickets to higher management
  • Invoice tickets
  • Solve tickets more or less successfully
  • Close tickets

References

Maturity

  • Active and Stable

Related Object Types

Related Packages



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